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Frequently Asked Questions

Q - There are so many companies that say they will move me, why should I hire The Senior Movers?

A - We Encourage you to visit the Success Stories area of our website. Click the tab in the upper right hand corner of the Home Page. There you can read many comments from our Clients, in their written words and their voices. They have all gone through the process you’re beginning.

  • We Service Seniors Only
  • Our team is vastly qualified. We are all Members of the National Association of The Senior Move Mangers. We have Recreational Therapists, Certified Dementia Practitioners, folks with Degrees in Healthcare Administration, Hospitality and more. Anyone can grab a truck and some equipment but not everyone is qualified to understand the needs of a Senior and one of the most trying times of their lives. This is a learned art and skilled trade.
  • All of our Services are provided by our Employees. Lots of companies also known as Facilitators, subcontract out multiple parts of your Relocation. That means many companies can be involved in your home and in your transition. We hear from clients on almost a daily basis, what a difficult experience this is and or can be.
  • We have a 5,000 Square foot office in Troy, MI. 500 sq. ft of it is dedicated specifically for you and your family should you need to come in to discuss your transition. We will go through every step with you ahead of time. That way you know exactly what to expect.
  • Because we work in Senior Communities every single day, we can accurately price, time, staff and care for you. We know exactly how to plan out timing, sometimes services are needed over one day, sometimes two or three. We take you and your first night in your new residence into full consideration. Many companies will be at your new unit hours past dinner time. Not only is that wrong and can be upsetting for you, it is not supported by most Communities.
  • We have many differentiating factors. To name a few, you can follow your furniture on our trucks with a GPS Feature. Our Security for Seniors Program and our Team wears Pictured ID Badges. We are Full Service and offer many services to help you on your Journey. We are More than Movers.
  • We have Customized Flooring in each of our Trucks to ensure Cleanliness and Protection for your Items.
  • We’re happy to share much more when you Contact Us!


Q - Do The Senior Movers offer Residential, Commercial or Office Moves?

A - We only accommodate Senior Relocation and Related Services. Seniors and their needs are our primary focus. We Relocated Seniors into, within and out of Senior Communities Only.


Q - Do you only offer Relocation Services?

A - We have a variety of services specifically designed to ease the stress of the Senior Transition and we’ve created the opportunity for you to work with and be familiar with ONE company that can navigate the many of the steps and procedures of your transition. We of course can Relocate your items, we offer Downsizing/Decluttering and Organizing Packages, Packing & Unpacking, Clear and Haul away of Debris, Senior Community Placement Assistance, and much more. Feel at ease knowing you can work with the One Team of quality people you can trust throughout the entire process.


Q - How much in advance should I Schedule my Service?

A - As far ahead of time as possible is preferred however, we understand that sometimes it's beyond one's control to do so. As a result, many times we accept bookings the week of the Relocation.


Q - How far will The Senior Movers go for a Service?

A - We serve the Metropolitan Detroit area. We can also go to greater distances. Please inquire within.


Q - Are you Insured?

A - Yes we are Insured. We take this matter very seriously and have all the levels of Insurance required by Law.


Q - How much will you charge for my Services?

A - Our pricing is competitive even though we compensate our Team Members significantly more than other companies do. Pricing can vary slightly depending on the size of the relocation, how many team members assigned to your transition phase, which services you select as well as a number of other variables. We know you will do your due diligence and sometimes compare pricing. We encourage you to be sure you are comparing equal parts and taking everything into consideration when doing so. We are extremely confident that you will be thrilled with your choice when selecting The Senior Movers.


Q - Are your Representatives non intimidating and clean cut?

A - Our Specialists are Uniformed and Friendly. Feel at ease to open your door to our team. Our Team will produce a business card or company badge for proof that it is indeed a TSM Representative.


Q - Why do you Pay your Representatives more than others?

A - There are many reasons why we do this but at the core of our philosophy to pay more is, so we can take better care of YOU, our valued Senior Clients. Simply put, we don't want a constant revolving door of personnel to facilitate your transition. Seniors are often overlooked and almost discarded. As a company, our service to you will be more positive and comfortable for you. As a result, we don't send just anyone to your home, condo, apartment or to the Senior Community you reside in. We have extremely strict criteria and a meticulous vetting procedure for those who desire to earn the privilege to serve you while wearing our name! A very large majority of our industry does not share this philosophy. People arrive at your home unvetted, untested, untrained, without background checks and ill prepared people to work with you and in and around your property and near your most precious belongings. We only Employ Qualified and Quality family oriented people that truly care about Compassion, Care & Patience for and towards our Senior Clients. Please read or listen to some of our Reviews on our Reviews page. These are real people and their unfiltered views about their experience with The Senior Movers. We welcome you to Experience the Difference from Start to Finish with The Senior Movers!


Q - Why would another Company provide a Quotation that may be Hundreds of Dollars less when I call?

A - This is a very significant and misleading aspect of The Moving Industry and while there are some honest providers, the majority offer you a low price in the beginning to get a Yes from you and get a contract in place and they change the price later.

We hear about his many times every day. As a Senior Care Provider only, we are inside of Senior Communities every day, all day. We understand every Community as the Preferred Locator for over 100 Senior Communities.

We Quote you the correct price up front in a transparent and honest way. When we provide a quotation, it doesn’t change unless the scope of the service changes and is requested by you.

We already take into account the Elevators, Hallways, other Seniors within a Community. We have rules to abide by with our Community Partners and we follow them.

We know where to park, what doors to use and not use. We are respectful and understanding of a Seniors needs and their adjustment to completely new surroundings.

It is common for a Senior to have us place things in one place and we have to restage things more than once.


Q - Do you Require a Deposit to Schedule my Service

A - Yes and the Senior Care Specialist you speak with will discuss that with you during your Consultation Call or In Home Evaluation.


Q - Do I have to pay my entire charges up front?

A - No you do Not. We have no reason to take full payment up front.


Q - Do you have a Minimum Charge?

A - Yes we do. Minimums do apply as usage of a Truck, it’s Travel and Specialists provided for the service must all be considered.
Our Senior Care Specialists will discuss that with you at the time of your Contact.


Q - What Forms of Payment do you Accept?

A - We accept Cash, Check and we process Credit Cards for an additional fee. All returned checks are subject to a $100 penalty charge.


Q - Should I, or can I Tip the Moving and or Packing Specialists?

A - We often get asked these questions. You are not obligated to do so, nor will you be pressured or enticed to leave a tip. It is completely at your discretion and if you decide you would like to offer a tip, team members would be extremely grateful. They work very hard to provide our Trademark offering of Compassion, Care & Patience. We also get asked, what is the normal amount that I should tip? That choice rests with our Clients.

We do have one request, if you feel so inclined to leave a tip, we would request that your tip be given separately from your invoice if possible.


Q - Do I need to Remove Clothing out of drawers or can you take dresser with clothes in it?

A - You can leave the clothes in the dresser. 99% of the time we can take the dresser with the clothes in it. In the event that the dresser is too heavy, we will remove the drawers and neatly stack them in the truck.


Q - Do The Senior Movers offer Packing or Unpacking or do I have to do it?

A - We do offer Packing & Unpacking services, which we like to schedule the day before the move or, earlier if there is a large amount that needs to be completed. Additional fees do apply for this service. Please inquire within at the time of your call.


Q - I no longer want certain furniture or large items and want to dispose of those, do The Senior Movers offer disposal or do I have to do it?

A - We do provide this service at an additional cost. We can provide full removal of debris items and or take away items to a Donation Center.


Q - Can I hire The Senior Movers to pack my items but I have someone else move my things.

A - Unfortunately we cannot separate our service in this way. If we pack and someone else moves the items, we cannot be responsible for the items in transit as we are when we transport your possessions.


Q - What do I do with all the items that I've accumulated over the years that will not fit in my new residence.

A - You have a few options to consider. We can arrange to transport those items to a friend or family members home. We can facilitate a drop off of those items to a Donation Center.


Q - If something unfortunate should happens with breakage, how is that Handled?

A - We have a formal process for these types of things. While we take every measure possible to prevent this, occasionally this may happen.

We investigate the entire process and proceed while staying in touch with you. Generally speaking, the process can take up to 30 days.


Q - Do you provide out of State Moves also known as, Interstate Moving?

A - We only provide State of Michigan Moves. Also known as Intrastate Moving.


Q - Anyone you can recommend to Relocate my items across State lines?

A - Not at this time.


Q - Why do you Compensate your Representatives more than others?

A - There are many reasons why we do this but at the core of our philosophy to compensate more is, so we can take better care of YOU, our valued Senior Clients. Simply put, we don't want a constant revolving door of personnel to facilitate your transition. Seniors are often overlooked and discarded. As a company, our service to you will be more positive and comfortable. As a result, we don't send just anyone to your home, condo, apartment or to the Senior Community you reside in. We have extremely strict criteria and a meticulous vetting procedure for those who desire to earn the privilege to serve you while wearing our name! A large majority of our industry does not share this philosophy. People arrive at your home unvetted, untested, untrained, without background checks and ill prepared people to work with you and in and around your property and near your most precious belongings. We only Employ Qualified and Quality family oriented Team Members that truly care about Compassion, Care & Patience for and towards our Senior Clients.


MOVING CHECKLIST

After many years at the same residence, Relocation can be an emotionally draining time. It also represents a new and exciting chapter in your life. To help ease things along, here is a checklist of things to do to prepare for your upcoming transition.

2 Months Before Moving

  • Find out what furniture you can take with you to your new home.
  • Create a floor plan of the new home for furniture placement.
  • Make an inventory of household goods and begin to remove clutter (start with the basement, attic, garage, and other storage areas).
  • Start a file for all moving paperwork (estimates, receipts, etc.).

1 Month Before Moving.

  • Fill out post office change-of-address cards.
  • Obtain all medical records.
  • Have antiques, pieces of art, and other valuables appraised. Clean all closets and drawers.
  • Start using foods and cleaning supplies that cannot be moved.
  • Obtain packing materials and start packing items that won’t be needed until after arrival at the new residence.
  • Arrange for cleaning and repair of furniture, drapes, and carpeting.
  • Gather personal and family records, including medical and dental, legal and financial documents; birth certificates, passports and insurance documents.

2 Weeks Before Moving

  • Hold a moving sale.
  • Arrange for disposal of anything not sold at the moving sale.
  • Schedule disconnection of all utility services. Be sure to disconnect the day after vacating the home.
  • Arrange refund of any "last month" deposits that need to be returned.Notify any creditors of the new address.
  • Transfer prescriptions and be sure to have an adequate supply of medications on hand.

7 Days Before Moving

  • Pack a travel kit.
  • Put aside critical items like a checkbook, credit cards, personal phone book, ID, flashlight, keys, toiletries, tools, paper plates, cups, towels, travel alarm clock, aspirin, bandages.
  • Pack a suitcase with clothing and other personal items.
  • Transfer bank accounts
  • Set aside anything that will travel in your car so it will not be loaded on the moving truck.
  • Pack a box of items that will be needed first at the new house. Clearly mark this box "Load Last."

Day Before and Day of Move

  • Start early to avoid confusion, rushing and stress.
  • Confirm arrival time of the moving van/truck.
  • Make sure drivers have your cell phone number and you have theirs.
  • Perform final checks before leaving the house.
  • Items to verify before shutting the door for the last time: Are the air conditioning, fans and heat turned off? is the water shut off? Are lights off?
  • When items arrive at the new home, if possible instruct movers on any special requests to the layout of rooms.